Shipping Information
1. Shipping Areas
Desoma ships products globally. Delivery times and costs may vary depending on the destination.
Production Time
- ·Customized Printed Products: 7–10 business days
- ·Custom Hand-Drawn Silk Scarves: 8–16 business days
- ·Custom Pet Embroidery: 10–20 business days
3. Delivery Time
Estimated delivery times depend on the shipping destination:
- Asia: 2أ¢â‚¬â€œ5 business days
- International: 7–15 business days, depending on location and customs
4. Shipping Costs
Shipping fees are calculated at checkout based on the destination, shipping method, and package weight.
5. Tracking Orders
Once your order has been shipped, a tracking number will be updated in your account and sent to you via email. You can view and track your shipment directly on our website.
6. Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, or taxes in the destination country. Customers are responsible for any additional charges.
7. Lost or Damaged Items
Desoma is not responsible for items lost or damaged during shipping. Please contact the courier for claims.
8. Contact for Shipping Queries
For questions regarding your shipment, please contact:
Email: info@desoma.com
Effective Date: May 15, 2026
This document applies globally to all users, creators, buyers, and partners of Desoma, a Hong Kong-registered company operating worldwide.
Effective until replaced or amended.