DESOMA Support
Contact Us
Get in touch with the Desoma team for personalized embroidery services and professional support
We're here to help with every detail. Whether you have questions about our products, need assistance with an order, or are looking for custom embroidery solutions, feel free to reach out to us.
Customer Support
General Inquiries
Questions about our products, services, or how to place an order.
For faster assistance, please include your order number (if applicable) and a brief description of your inquiry.
Order Support
Assistance with order tracking, modifications, or resolving order-related issues.
ظ‹ع؛“إ’ All order-related inquiries are prioritized.
Contact Information
Email (General & Support): info@desoma.com
Phone: +852 68111633
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FAQ
Frequently Asked Questions
We're here to help with every detail. Whether you have questions about our products, need assistance with an order, or are looking for custom embroidery solutions, feel free to reach out to us.
How long does custom embroidery take?
Customized Printed Products: 7–10 business days. Custom Hand-Drawn Silk Scarves: 8–16 business days. Custom Pet Embroidery: 10–20 business days.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination.
Can I request a custom design?
Absolutely. Our design team will work closely with you to create one-of-a-kind embroidery designs tailored to your ideas and requirements.